DELIVERY TIMES
Providing orders are placed before 3pm we operate a next day delivery service where possible however in the event we are out of stock we will send the items as soon possible. Delivery times for machines vary - for further details ring 01296 394848
DELIVERY CHARGES
The delivery charge is calculated by the total weight and value of items ordered; this is automatically calculated in the shopping cart for you. Please Note additional charges apply for Channel isles or Scottish isles, Ireland & Scottish borders
ORDER ENQUIRIES
E-mail (info@thefoundation.info) or call the helpline on 01296 394848
RETURNING GOODS
Any opened/used consumables will not be accepted for refund or exchange. In regard to returning accessories (non coffee products), if you wish to return the goods which are not faulty we will accept returns up to 3 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from Business Post carrier service is recorded for evidence).
The goods must be UNUSED, UNOPENED and in the same condition in which they were delivered. We reserve the right to charge a 5% commission fee for refunding the money and there will be a Re-Stocking & Handling fee of up to £20 depending on the product
PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.
Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and suited for your particular requirements.REFUNDS ON RETURNED GOODS
Refunds are given by credit or debit cards and a credit receipt will be posted. Orders paid for by cheque or cash will be refunded by Company cheque. Please note their is a 5% handling charge on all returns.
